These are the terms and conditions of our agreement which apply to all purchases of Paper Photo products via this website. The terms and conditions do change from time to time, and the most up-to-date version will apply to any new purchase, so you should check them before you make a new purchase.

To place an online order please complete the details as outlined on the order information and confirm your order. We will notify you by email of our receipt of order. Please ensure you provide an accurate and valid email address. Payment can be made by PayPal. We do accept other payment methods, please contact us at kat@paper-photo.com before you place your order to discuss.

 

For nurseries: we make every effort to dispatch your order within twenty-one days of your order being placed, provided the order was placed before the deadline as stated on the proof. Your order will be delivered to you via the school.  However, in some circumstances we may decide that posting to you is preferable. We may, at our discretion and expense, deliver parts of your order separately. If you make an order via our website after the order deadline you will be liable for postage costs.

 

For Pop-Up Studio Events: we make every effort to dispatch your order within twenty-one days of your order being placed. Your order will be posted via recorded delivery and you will be liable for postage costs. We may, at our discretion and expense, deliver parts of your order separately.

Your account will be charged on receipt of your order. We take every care to ensure that your order and subsequent transactions are conducted via a secure link. We are not responsible for the operation of the secure link and we are not liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link.

 

If you are not satisfied with your purchase you can return for a full refund up to 14 days from the date you received the order, Please return the product by post to Paper Photo, Shamrock, Eel Pie Island, Twickenham, London TW1 3DY. Please enclose your contact details and reason for your dissatisfaction. We will offer you a full refund or replace products free of charge. This does not affect your statutory rights as a consumer in accordance with the laws of England and Wales.

All email correspondence will be sent to the address you give us. It is important that you provide an accurate and valid email address otherwise we will be unable to send receipt of your order. Please notify us if your email address changes after submitting your order. We will not be responsible for failure to perform under this agreement where such failure is attributable to a change of email or postal address.

 

If you have any complaints or feedback about our website or any of the products or services supplied, please contact  us at  kat@paper-photo.com 

 

We will not be liable to you for any breach of our agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, industrial action, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights. If we choose not to enforce a right under our agreement, that decision will not prevent us from enforcing other rights, or the same right on a later occasion. This agreement is governed by and construed in accordance with the laws of England and Wales, and any dispute arising out of or in connection with your use of our services shall be subject to the exclusive jurisdiction of the Courts of England and Wales.